Frequently Asked Questions

If you have any questions regarding a First Aid & CPR/AED training course at Coast2Coast, please find the answers to some of our most frequently asked questions below. If your question is not listed, please fill out the form or contact us via email or phone.

Email: contact@c2cfirstaidaquatics.com

Toll-Free: 866-291-9121

Check Out Our Frequently Asked Questions

Course Information

WHERE CAN I FIND THE DIFFERENT COURSE PRICES AND DATES?

Our course schedule and prices are different based on the course location. Check out our location page to choose a training facility near you. Once your location is chosen, pick the course type you wish to register for.

You will then be prompted to choose a course level in a dropdown menu. The price will be listed next to each course level.

After you choose a course level and continue to the next page, you will see all available course dates for that training in that specific location.

WHAT IS THE DIFFERENCE BETWEEN ONLINE AND IN-CLASS TRAINING?

All of our First Aid and CPR/AED training courses are offered in two formats:

Traditional All In-Class – This training will be held strictly in-class with a Canadian Red Cross instructor. Students will learn theory and practice hands-on skills.
Online Blended – This training is divided into an online and in-class portion. The online session will contain the theory and knowledge portion of the course, requiring participants to complete quizzes, games and more. This session must be completed prior to the participant’s in-class date (the date they are registered for). Once students complete the online session, they will attend an in-class portion and practice hands-on skills with one of our highly trained Canadian Red Cross instructors.

ARE CPR AND HCP THE SAME?

CPR and HCP are not the same course, although they do contain some similar elements. CPR/AED courses are available to the general public as they are not high-intensity trainings. This training provides students with the knowledge they need to provide CPR to adults, children and infants depending on the course level they have chosen. Ideal for most workplaces or for general knowledge. HCP, now known as Basic Life Support, is a course designed for healthcare professionals. This four hour course covers high-intensity CPR, trauma, opioid overdose and more for those who work in fast-paced environments such as a hospital. This is an advanced training course that provides participants with a certificate valid for one year.

DO I HAVE TO REGISTER FOR A CPR/AED AND FIRST AID COURSE TO GET TWO CERTIFICATES?

No, you do not need to register for two separate courses. We offer two courses that include both CPR/AED and First Aid training in one:

Emergency First Aid & CPR/AED Level C
Standard First Aid & CPR/AED Level C
After completing either of these trainings, you will receive one certificate that states you have completed both First Aid and CPR/AED which is valid for three years.

HOW DO I PAY FOR MY COURSE?

We offer many methods of payment when registering for a course with us at Coast2Coast such as:

Visa
Visa Debit
MasterCard
E-Transfer
If the above methods of payment do not work for you, please contact our office to arrange for special circumstances.

After Registering for a Course

HOW DO I ACCESS MY ONLINE TRAINING?

After registering for an Online Blended or Online Only First Aid & CPR course, you will receive an email within 24 hours from the Canadian Red Cross. If you do not receive this email, please contact us via phone or email.

Once you receive this email, you will be prompted to complete your account on MyRedCross. From there, you may access your training. If you have difficulty completing your profile or starting the online training, check out our How-To video guide.

WHEN DO I COMPLETE THE ONLINE PORTION OF MY BLENDED TRAINING COURSE?

If you have registered for an Online Blended training course, you must complete the online portion prior to your in-class date (the date you registered for). If you fail to complete the online portion before your in-class date, you may be asked to reschedule your training. If you have trouble accessing your online portion, please contact our office via phone or email.

HOW DO I VIEW MY E-BOOK?

After registering for a training course, you will receive a confirmation email with a link to the e-book. You may download this e-book to a computer, phone or tablet and refer back to it at any point. If you registered for an Online Blended course, you will have access to the e-book on your MyRedCross account as well.

WHEN WILL I RECEIVE MY CERTIFICATE?

After completing your training course, you will receive a temporary certificate which is valid for 30 days. Official certificates from the Canadian Red Cross are processed and sent via email 5-10 business days after course completion. If you do not receive your certificate within 10 business days, please contact our office through phone or email.

WHERE IS MY CERTIFICATE ACCEPTED?

All Coast2Coast training courses such as CPR/AED, First Aid, Marine Basic First Aid, Basic Life Support, Professional Responder programs, Youth programs and more follow Canadian Red Cross guidelines. Upon successful completion of the training course, students will receive a Canadian Red Cross certificate valid for three years (Basic Life Support – one year validity, Youth programs – never expire). All courses are accepted in the provice of Ontario. For other provinces/territories, please check your workplace or government requirements.

General Course Policies

MY FIRST AID & CPR CERTIFICATE HAS EXPIRED. CAN I RECERTIFY?

If your certificate has already expired, you are not eligible for a Recertification course. You are required to enroll in a full training course.

Students may register for one of the following
training formats to receive an official Canadian Red Cross WSIB approved certificate:

Traditional All In-Class
Online Blended (Half online, half in-class. Spend less time in the classroom)

ARE THERE ANY FIRST AID AND CPR COURSES THAT CAN BE DONE FULLY ONLINE?

Coast2Coast does offer an All-Online course for First Aid and CPR training. Upon completion of the All-Online course, you will receive a Canadian Red Cross certificate that temporarily meets the regulatory requirement. If you wish to receive an official, WSIB approved Canadian Red Cross certificate, you must upgrade your All-Online training and attend an in-class training session within 90 days of completing your online course.

MY CERTIFICATE IS VALID FOR THREE YEARS, BUT MY EMPLOYER SAYS I NEED TO RE-CERTIFY EVERY YEAR. IS THIS TRUE?

Most Canadian Red Cross First Aid and CPR certificates are valid for three years besides Basic Life Support (valid for one year). Due to specific requirements for certain occupations, you may be asked to renew your certificate once a year.

Course Registration / Cancellations Policies

I REGISTERED WITH A FRIEND FOR THE “BRING A FRIEND” DEAL, BUT THEY HAVE NOW DROPPED THE COURSE AND I WILL BE ATTENDING ALONE. CAN I STILL GET THE DISCOUNT?

No, the discount will be invalid. Our registration system shows who is registered together for the discount, so if the participant attached cancels, our system will nullify the discount, and the original participant will have to pay the original course fee.

I REGISTERED FOR A COURSE BUT NEED TO CANCEL IT FOR ____ REASON. AM I ELIGIBLE FOR A REFUND?

Depending on your training course, the cancellation policy may vary.

First Aid & CPR + Basic Life Support Courses:

If you wish to cancel/reschedule your training prior to 48 hours of your course, a $35+HST fee will be applied to your registration
Within 48 hours of your course, you are not eligible for any refunds
Professional Responder Courses:

If you wish to cancel/reschedule your training prior to one week of your course, a $150+HST fee will be applied to your registration
Within one week of your course, you are not eligible for any refunds
Private/Group Training Courses:

Please contact your private training coordinator to learn more about cancellation policies

For special circumstances, please contact our office via phone or email and one of our customer service representatives will assist you.

Testimonial

Excellent

Coast2Coast First Aid & Aquatics

4.9

Based on 15063 reviews

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Rafael Lomba

Really liked the instructor, Hosam. Direct to the point and demonstrated experience about the discussed topics.

Response from the owner: Hi Rafael! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!

Jane Jerry

Very detailed and well explained. Our teacher took her time with us and made sure everyone was in sync. Great experience

Response from the owner: Hi Jane! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!

Asha Elmi

Instructor Azra was very patient, knowledgeable, and diligent. Great instructor!

Response from the owner: Hey Asha! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!

Manpreet Kaur

It was a great experience, the training material is quite knowledgeable and our teacher Azra was amazing, ad she made the whole lecture engaging.

Response from the owner: Hi Manpreet! Thank you so much for your lovely review. We're absolutely thrilled that you had such a great training course with Azra as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you soon for your next training. Stay safe!

Robyn Thibeault

Clear and concise !

Response from the owner: Hey Robyn! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.

Thenu Krish

Azra was a informative and accommodating instructor and very efficient. Not overwhelming and she understands the topics very well.

Response from the owner: Thenu, thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Ken Torii / ケン・トリノ

Response from the owner: Hi Ken! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!

Arthika Balendranthan

I love Azra teaching and it is helpful

Response from the owner: Thanks for your amazing review, Arthika! We hope you had a great training experience. If you have any questions about the information that you learned, please do not hesitate to reach out! Our team would be happy to clarify any concerns you might have. See you soon for recertification! Stay safe.

Okikiola Olukoya

Response from the owner: Thanks for your amazing review, Okikiola! We hope you had a great training experience. If you have any questions about the information that you learned, please do not hesitate to reach out! Our team would be happy to clarify any skills you’ve learned. See you soon for recertification! Stay safe.

Chris Vernon

Tracy was nice and made the class entertaining and fun.

Response from the owner: Hey Chris! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!

Nifemi Tomiwa

Tracy was the best

Response from the owner: Hi Nifemi! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.

Matthew Zasiewski

Great experience, Tracy was very good.

Response from the owner: Matthew, thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Elvira Sanchez

Amazing class with teacher Prabhjot!! She rocks!! It passed so fast and I learned a lot!! 100% recommended! And I had my BLS with Ally!!! Loved it!!

Response from the owner: Elvira, thanks for leaving your fantastic review and recommendation! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! And we're thrilled that you loved your BLS course! Hope to see you again for recertification. Stay safe!

Sharon D.

My instructor was amazing! She not only new her stuff, but was fun to be around. Thank you!!!

Response from the owner: Sharon, thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Joy Oke

My experience was a great one and the instructor is the best anyone can have

Response from the owner: Joy, thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Sanidha Moradiya

Response from the owner: Thanks for your amazing review, Sanidha! We hope you had a great training experience. If you have any questions about the information that you learned, please do not hesitate to reach out! Our team would be happy to clarify any skills you’ve learned. See you soon for recertification! Stay safe.

Rajwinder kaur Brar

Teaching of way is good 😊

Response from the owner: Hey Rajwinder! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.

Jewell John

Rajeev was very knowledgeable and clear in teachings. I learned alot and would definitely would recommend.

Response from the owner: Hi Jewell! Thank you so much for your lovely review and recommendation. We're absolutely thrilled that you had such a great training course with Rajeev as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you soon for your next training. Stay safe!

Felix Frances

Rajeev is very knowledgeable, his class was very interactive and I learnt a lot.

Response from the owner: Felix, thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

renee reyes

Response from the owner: Hi Renee! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!

Raya Khold

Response from the owner: Thanks for your amazing review, Raya! We hope you had a great training experience. If you have any questions about the information that you learned, please do not hesitate to reach out! Our team would be happy to clarify any skills you’ve learned. See you soon for recertification! Stay safe.

Komal

Very helpful and provided excellent demonstration.

Response from the owner: Hi Komal! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!

saloni gajjar

I completed my BLS from here and it was a very informative experience!! Will recommend!

Response from the owner: Hey Saloni! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent BLS training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.

Car School

Best

Response from the owner: Thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Kianna Dewart

The new first aid training course was excellent and engaging. Our instructor Hosam was a great facilitator and had significant knowledge about first aid- he was awesome!

Response from the owner: Hi Kianna! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent First Aid training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.

Matt

Tracy is a pro instructor that did a fantastic job with the course. Made the day go by smoothly. Thanks!

Response from the owner: Hey Matt! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.

Tania Gloster (TaniaG)

Tracy did an amazing job teaching us SAF skills and kept us engaged throughout the course!

Response from the owner: Tania, thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Morgan Buttigieg

Hosam was my coach for CPR Training. He kept the material quick and effective and was engaging throughout the entire process.

Response from the owner: Morgan, thanks for leaving your fantastic review! We're very happy that you had an enjoyable CPR training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

shintu varughese Abraham

It was really awesome and worth it

Response from the owner: Shintu! thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for your next recertification. Stay safe!

Fozia Sajjad

Response from the owner: Hey Fozia! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!

Julian Thomas

Rajeev; the instructor was very knowledgeable and very intuitive. He engaged all the students. He made learning fun and interesting. He was also very respectful.

Response from the owner: Hey Julian! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!

Hanna Rohovyk

Response from the owner: Hi Hanna! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!

Quinn Base

Thank you Rajeev you did amazing! Very interactive session and everyone was happy!

Response from the owner: Hey Quinn! Thank you so much for your lovely review. We're absolutely thrilled that you had such a great training course with Rajeev as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you soon for your next training. Stay safe!

Vandana Gajjar

It was a nice learning experience and Rajeev is amazing trainer. I learned a lot from him which helps me in my career. Thank you so much Rajeev.

Response from the owner: Vandana, thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Ann Graham

Response from the owner: Hi Ann! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!

Jobanpreet Kaur

Response from the owner: Thanks for your amazing review, Jobanpreet! We hope you had a great training experience. If you have any questions about the information that you learned, please do not hesitate to reach out! Our team would be happy to clarify any skills you’ve learned. See you soon for recertification! Stay safe.

Tyler Barbs

Response from the owner: Tyler, thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Tiffany Mubadi

amazing service and we’ll explained

Response from the owner: Hey Tiffany! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!

Sukhrajpreet Singh

Really helpful and great learning experience

Response from the owner: Hi Sukhrajpreet! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.

Birodh Chalise

was a good session with Ezz.

Response from the owner: Hi Birodh! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.

Makayla S

I took my BLS re-certification with Ezz and he was a really good teacher and it was an overall good experience

Response from the owner: Makayla, thanks for leaving your fantastic review! We're very happy that you had an enjoyable BLS training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Kalee Finch

Ezz was a great instructor for Basic Life Support training in London! Very informative, interactive, and fun training! I learned so much! Thanks Ezz!

Response from the owner: Hey Kalee! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you in BLS, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!

Melissa Jacques

Knowledgeable teacher. Good course and very helpful.

Response from the owner: Hi Melissa! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.

Nicole Akinyi

Response from the owner: Hey Nicole! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!

Sreena S Pillai

My instructor was Prabhjot. She did an amazing job of keeping the session fun and engaging. Though I am new to this field, I got a pretty good idea of first aid & CPR and BLS. The practicals were amazing. Thank you prabh. Will see you on my recertification.

Response from the owner: Hey Sreena! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you in First Aid and BLS, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We can't wait to see you again for recertification. Stay safe!

Shukri Aden

Really great experience. Prabhjot was very through and the course was easy to understand!

Response from the owner: Shukri, thanks for leaving your fantastic review! We're very happy that you had an enjoyable training course with us. Anyone can be a hero and now you're ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!

Shopping Social account

Response from the owner: Thanks for your amazing review! We hope you had a great training experience. If you have any questions about the information that you learned, please do not hesitate to reach out! Our team would be happy to clarify any skills you’ve learned. See you soon for recertification! Stay safe.

Emmanuel Aniejurengho

It was a wonderful experience here. Rana Osman really a great communicator and Teacher she made me to understand the course .I really appreciate her and recommend her to anyone who wants to partake of the trainings

Response from the owner: Hi Emmanuel! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!

OKPAMIYE OMOREGBE

Instructor Tatiana B. did awesome. Her glasses are so engaging, my 8 hrs lecture felt like it went on for 3 hours because keeping track of time was the last thing i could think of….Keep it up Tatiana B.

Response from the owner: Hi Okpamiye! Thank you so much for your lovely review. We're absolutely thrilled that you had such a great training course with Tatiana as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you soon for your next training. Stay safe!

Rumbidzai Mundure

I would like to thank Scott for an epic adventure in class. The course was so informative and modern. keep up the good work Sir

Response from the owner: Hi Rumbidzai! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!

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