Register 20+ people and enter a chance to win a weekend getaway at Great Wolf Lodge/Airbnb ($300 value)

Register 20+ people and enter a chance to win a weekend getaway at Great Wolf Lodge/Airbnb ($300 value)

Loyalty Rewards Program

How The Loyalty Program Works

Become a Loyalty Member
1

Automatically become a Loyalty member and receive 2,000 welcome points ($10 value) when you enroll employees in a safety training course with us for the first time. 

Earn Points on Every Purchase
2
Earn 3 points for every $1 CAD you spend and reap the benefits of your loyalty. Points can be earned by purchasing First Aid & CPR courses or first aid kits.
Redeem The Points Earned
3
Redeem your points in our marketplace. Put your points towards a safety training course, a WSIB-approved first aid kit or gift cards. You can easily view your points online!

*Limited time offer: Earn 2x the points when registering for a safety training course*

What You Can Earn with Points:

First Aid & CPR/AED Training

Your staff are required to be First Aid and/or CPR certified for work. One of the best ways to utilize your points is to put them towards First Aid & CPR training for your staff! Purchase a $50 Coast2Coast Safety Training gift card with your points that can be used towards your staff’s next course.

Redemption: 100 points = $1 CAD

Redeem Points on Safety Training

Enroll your staff in life-saving training courses!

First Aid & CPR/AED Training Courses

Speak with your sales representative to learn how many points you require to earn free training

Redeem Points

Redeem Points on First Aid Kits

Keep your staff safe with premium kits that meet WSIB requirements!

First Aid Kits

Ex: Spend 6,200 points to redeem a Deluxe First Aid Kit (WSIB-approved kit)

Redeem Points

First Aid Kits

Did you know that if your workplace is insured under WSIB, you are required to have a first aid kit available? Depending on the number of employees, your requirements may differ!

Redemption: 200 points = $1 CAD

First Aid Kits

Did you know that if your workplace is insured under WSIB, you are required to have a first aid kit available? Depending on the number of employees, your requirements may differ!

Redemption: 200 points = $1 CAD

Redeem Points on First Aid Kits

Keep your staff safe with premium kits that meet WSIB requirements!

First Aid Kits

Ex: Spend 6,200 points to redeem a Deluxe First Aid Kit (WSIB-approved kit)

Redeem Points

Gift Cards

Loyalty points can be redeemed for gift cards! Provide your office with items from Amazon, a free lunch from a favourite restaurant and more.

Redemption: 200 points = $1 CAD

Redeem Points on Gift Cards

Treat your staff with a gift from us!

Gift Cards

Ex: Spend 5,000 points to redeem a $50 gift card

Redeem Points

How To Earn Points:

Points can be earned for any purchases you make here at Coast2Coast! Use your points to purchase courses, safety products and gift cards for your business! Check out how many points you can gain based on your purchase:

Earn 6 Points Per Dollar

Purchase safety training courses

*Limited time offer*

First Aid & CPR Courses

Our most popular training courses include First Aid and CPR/AED. Most workplaces require Emergency First Aid or Standard First Aid.

Additional Courses

You may also register your staff for courses such as Basic Life Support, Professional Responder and Youth training.

Earn 3 Points Per Dollar

 Purchase premium first aid kits
or
online-only training courses

First Aid Kits

We offer two (2) different first aid kits you may purchase to earn points. Our kits are WSIB-approved and may be used to meet workplace requirements.

Online Courses

We provide three (3) online-only to choose from. Keep in mind these courses are not WSIB-approved unless students complete an in-class portion as well.

Redeem Points

Points may be redeemed for various items! See how many points you’ve accumulated.

Missing points? Contact us at [email protected]

Loyalty Member Marketplace

Ready to redeem your points? Check out our marketplace below to see what you can earn!

Points redeemed towards training courses will vary. Please consult with your sales representative for more information.

Ready to Redeem?

To redeem your points, simply fill out the form below and one of our sales representatives will be in touch with you.

Testimonials!

Ben Wizman
Today, I went to get my recertification in Basic Life Support training! My instructor was Selina Rawe, She was compassionate, kind and inclusive. I feel more confident in my BLS skills. Thank you for being a wonderful Instructor. Hope we will meet again.
Chris Cuthill
Ashlee Reed
The instructor- Mohammed Ezz was wonderful & very knowledgeable. Brought in lots of his own knowledge from the medical field & was able to answer all questions, give hands on instruction, & encourage everyone along the way. I have taken first aid continuously for almost 20 years & this was definitely one of my favourites. Definitely recommend!
Ximena Garcia
Selina Rawe is such a kind and knowledgable instructor. She ensured that everyone knew how to 100% perform the skill and she answered all of our questions with confidence and memory aids.
Vanessa Richards
Russell Ho
david langle2002
C2c is the best for first Aid and CPR .The instructor Lydia she is so helpful and love her energy. She is beautiful too 😂
Nicole Bordeaux
Received my BLS recertification . Had a very fun morning learning CPR with Andrea. Best price in Hamilton and I highly recommend!
Response from the owner:Nicole, thanks for leaving your fantastic review and recommendation! We’re very happy that you had an enjoyable BLS Recertification training course with us. Anyone can be a hero and now you’re even more ready to save a life since you have completed your recertification training course with us! Hope to see you again for recertification. Stay safe!
DonDanielito Alejandro
Response from the owner:DonDanielito, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Ihsan Zekaria
Rana made this experience enjoyable and I learnt so much from her.
Response from the owner:Hi Ihsan! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We’re glad you learned a lot and hope you left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Alyona Slota
Response from the owner:Hi Alyona! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
DonDanielito Alejandro
Response from the owner:Hi DonDanielito! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
harnauth ram
“I had the pleasure of attending training sessions led by Hassan outstanding trainer who was both incredibly knowledgeable and highly interactive. Their engaging and dynamic teaching style made the learning process enjoyable and effective. The trainer was always clear, approachable, and supportive, encouraging participation and adapting the content to suit everyone’s needs. Their sessions were not only insightful but also truly motivational. A top-notch experience—definitely one of the most impactful trainers
Response from the owner:Harnauth, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable training course with us and that you found Hassan approachable and supportive throughout the course. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Lindsay Smith
Tracy was an amazing instructor
Response from the owner:Lindsay, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Cassandra Vic
Tracy is an incredible instructor, she is very enthusiastic, knowledgeable and ensured a positive learning experience.
Response from the owner:Hi Cassandra! Thank you so much for your lovely review. We’re absolutely thrilled that you had such a great training course with Tracy as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you soon for your next training. Stay safe!
nathan haldenby
Had my training with Tracey and she was lovely, very informative and personal, took attention to participants feedback and insights as first aid is ever changing. Had much wanted insight coming from a female voice as in first aid those are often missed and over looked which was refreshing. Best first aid course I’ve taken 🙂
Response from the owner:Hey Nathan! Your review is greatly appreciated. We’re glad you took action and completed a First Aid and CPR training course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. We’re glad you found the training more insightful from a female perspective and that you found it to be the best course you’ve taken! Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!
Alayna Hubick
The Standard First Aid course taught by Tracy is an energized and fun course! She brought positive energy and charisma to each aspect of the course. Tracy answered all questions directed towards her and took in new information from the class mates. 10/10 experience!
Response from the owner:Hi Alayna! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you in Standard First Aid, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Katelyn Halter
Tracy was awesome. She made the hours fly by and kept me thoroughly engaged the whole time. 10/10
Response from the owner:Hey Katelyn! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Zach Allan
Tracy was the best first aid teacher really engaging and fun!
Response from the owner:Zach, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Akudo Ihesiene
It was fun and practical. Thank you Ms Azra
Response from the owner:Hi Akudo! Thank you so much for your lovely review. We’re absolutely thrilled that you had such a great training course with Azra. We aim to provide the best experience possible and we hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you next year for your next training. Stay safe!
Krystal Marhong
Azras was an amazingly calm, grounded and knowledgeable instructor!!
Response from the owner:Hey Krystal! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Eqbal Alshaheen
I had a great experience with an amazing trainer
Response from the owner:Hi Eqbal! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Safa Shaikh
Mohammed Ezz was an amazing instructor and I learned a lot!
Response from the owner:Hey Safa! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!
Christine Malette
It was a good experienced.
Good coach Monsieur Joseph.
Response from the owner:Hey Christine! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!
Damilola Ogunnowo
Great trainer. He was patient, practical and showed granulated knowledge.
Layth Chabuk
It was an amazing course, this was a second time in same place, the trainer who was responsible for this course Ms. Alyaa, professional and has deeply experience. I really leaned from here more things. Thanks for all who supervised this program.
Response from the owner:Hey Layth! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you again for a third time for recertification. Stay safe!
Dash Sakiri
The course was incredibly informative and far less intimidating than it seems. There’s so much to learn and so many useful scenarios for all of the content learned. Ezz was a fantastic teacher and did an incredible job teaching and showing all students how to properly perform all physical tasks. Would highly recommend to others.
Response from the owner:Hey Dash! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Tawfik Ali
Yesterday’s emergency first aid kit training was incredibly informative. I gained valuable hands-on experience and learned how to properly use each item in the kit
Response from the owner:Hey Tawfik! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Meanusa Sivaneswaran
Response from the owner:Meanusa, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Devin Cordell
Trained by Mohamed Ezz
Response from the owner:Devin, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Lachlan Mclean
Ezz was my instructor and he was fantastic!
Response from the owner:Hi Lachlan! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!
Aruneshwari Saravanan
Exxon- SFA loved it
Response from the owner:Hey Aruneshwari! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you in Standard First Aid & CPR/AED Level C, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Sara Khafaga
Response from the owner:Hi Sara! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Jaqueline Freedman
I have my BLS recertification today and my instructor Selina Rawe is awesome. She is wonderful, insightful, fun and learn so many things that I haven’t learn before. She is very knowledgeable of what she does and beyond. Thank you Selina!
Response from the owner:Hi Jaqueline! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you in BLS, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Ella Simpson
Response from the owner:Thanks for your amazing review, Ella! We hope you had a great training experience. If you have any questions about the information that you learned, please do not hesitate to reach out! Our team would be happy to clarify any skills you’ve learned. See you soon for recertification! Stay safe.
Mary Robertson
sorry i forget the instructor name !he is a very good teacher i could not have pass my first Aid and CPR without his knowledge of teaching
Response from the owner:Mary, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable First Aid and CPR training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Atul Bhardwaj
This course was very informative. I took it in Calgary and Instructor Korny has done very good job. I will surely recommend everybody.
Response from the owner:Atul, thanks for leaving your fantastic review and recommendation! We’re very happy that you had an enjoyable training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Vinaksi Lalotra
I did my standard first Aid/ CPR. It was really nice with instructor Korny, she was amazing explained everything in details. The location was Calgary.
Response from the owner:Hi Vinaksi! Your review is greatly appreciated. We’re glad you took action and completed a Standard First Aid & CPR/AED Level C training course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!
Martina Osei
My instructor for my class on April 19th, 2025 was amazing, she engaged and communicated well with everyone, as well as answered all questions.
Enjoyed the class despite the length
Response from the owner:Hi Martina! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!
Elizabeth Fiks
Amazing experience with Ali!
Response from the owner:Elizabeth, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Arielle Felix
BLS with Ezz – very informative and nicely organized! Really enjoyed working with this instructor
Response from the owner:Arielle, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable BLS training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Sudha Karnan
I had good experience with this class.i like way of teaching. I can understand very well.
Response from the owner:Hi Sudha! We strive to offer the best training experience possible, and that is why your review is very important to us! We’re so glad we were able to train you, someone who could potentially save a life in the future. Thanks for choosing Coast2Coast to learn life-saving skills. We hope to see you soon for recertification. Stay safe!
Moonmoon Nazia Hasan
It’s a good course. I learned a lot from this. Ms.Azra is good a good instructor.
Response from the owner:Hey! Thank you so much for your lovely review. We’re absolutely thrilled that you had such a great training course with Azra as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you soon for your next training. Stay safe!
Sharmila
It was very nice class and instructor Azra
Response from the owner:Hey Sharmila! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
ashna anil
Response from the owner:Ashna, thanks for leaving your fantastic review! We’re very happy that you had an enjoyable training course with us. Anyone can be a hero and now you’re ready to save a life since you have completed a safety training course with us! Hope to see you again for recertification. Stay safe!
Noemi Divino
Walaa is a great instructor! Very knowledgeable and helpful with any questions people had
Response from the owner:Hi Noemi! Thank you so much for your lovely review. We’re absolutely thrilled that you had such a great training course with Walaa as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you soon for your next training. Stay safe!
guccially human
It was very hands on, my instructor was excellent. Her name is Walaa
Response from the owner:Hey! We would like to thank you on behalf of our team for trusting us with your training needs. We’re happy to see that you enjoyed your recent training course with us. Emergencies can happen at any time and we’re glad you took the steps to become more prepared. We hope you learned a lot and left feeling confident in your life-saving skills. See you soon for recertification! Stay safe.
Nida .S
Response from the owner:Thanks for your amazing review, Nida! We hope you had a great training experience. If you have any questions about the information that you learned, please do not hesitate to reach out! Our team would be happy to clarify any skills you’ve learned. See you soon for recertification! Stay safe.
TAYYABA KHAN
Excellent instructor , walaa
Response from the owner:Hey Tayyaba! Your review is greatly appreciated. We’re glad you took action and completed a safety training course! You never know when an emergency will occur, whether that’s at home, at work or while you’re out shopping. Thank you for choosing Coast2Coast! We certainly hope to see you again in the near future for recertification. Stay safe!
Nezzy Antoine
Walaa is a great instructor. Explained everything in great details.
Response from the owner:Hey Nezzy! Thank you so much for your lovely review. We’re absolutely thrilled that you had such a great training course with Walaa as your instructor. We aim to provide the best learning experience possible and hope you left feeling confident in your life-saving skills! If you have any questions regarding the course, please do not hesitate to contact us! Hope to see you soon for your next training. Stay safe!

Terms and Conditions

USE OF POINTS

Points have no cash, monetary or other value and cannot be converted into any currency. Points count towards merchandise, services and other rewards we make available from time to time. Your welcome points will be activated after you have successfully registered and completed a training course with Coast2coast. Earned points will only become available to use after training has been conducted and paid for. Safety training booked with points will still incur taxes of the dollar value of the session and cannot be covered with points.

You may use our internet website or our sales customer care team and to use points for the rewards that we make available from time to time through these channels.

We may restrict the rewards available upon the use of points for any account.

The number of points recorded in your accounts and the number of points required to obtain any particular reward are subject to verification by our customer care team. Once merchandise, gift certificates, gift cards or trainings have been booked or ordered through our team, no changes, cancellations, exchanges or refunds whatsoever are permitted. All rewards are offered subject to availability and restrictions imposed by suppliers. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any reward, or for your rewards not turning out as you expected for whatever reason.

LIMITATION OF LIABILITY

Neither we, our affiliates nor any of our or their respective officers or directors have any responsibility or liability for any expense, loss, cost, injury, damage, delay, accident or any other matter or thing whatsoever (collectively, ¿costs¿), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the program or your participation in the program; (ii) any failure, delay or decision by us in administering the program or amending these terms and conditions or the basis on which you can use points; (iii) unauthorized use of your collector account or password; (iv) any offer, representation, statement or claim about the program, any partner or supplier or their products or services, made by a partner, supplier or any other person; or (v) the purchase, redemption for or use of any goods or services of partners or suppliers, or other rewards, whether made available by us, any of our affiliates, partners, suppliers or otherwise. This applies even if we or our representatives are advised of the possibility of such costs. Partners and suppliers are not responsible for the program. Any liability we may have to you or anyone else who obtains the benefit of any points you use, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your accounts with the number of points you used in connection with those circumstances, or, if no points were used, to a maximum of one-tenth of one cent for each reward point recorded in your accounts when the liability arose. Use of our website is subject to the terms of use displayed thereon from time to time.

TERMINATION, CHANGES AND BREACH

We may change these terms and conditions, any aspect of the program including booking conditions, procedures for using points for rewards, or any rewards in any respect, all without notice and even though changes may affect the value of points already accumulated. For current terms and conditions and other program details and information, visit www.c2cfirstaidaquatics.com or call our customer care

team. For example, but without limitation, we may add, delete or change partners, suppliers, time limits for collection, use or redemption of points, certificates or rewards, conditions or procedures of the use of points, the number of blackout dates, or the number of points required for particular rewards. If no points are recorded in your accounts for 24 months, you become bankrupt, commit fraud, misrepresent any information, violate any terms and conditions, abuse your program privileges or act in any other way to the detriment of us, our partners or suppliers or the program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your points and rewards. If a point or reward expires or is cancelled for any reason, it becomes void without compensation.

GENERAL

These terms and conditions may be different from what you know about the program. These terms and conditions constitute the entire agreement between you and us regarding your participation in the program, your entitlement to collect and use points and your entitlement to any other benefits of the program, and supercede all previous versions. Except as expressly contained in these terms and conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the internet, you consent to the formation of contractual relations through electronic communications. We are the final authority as to the interpretation of these terms and conditions and as to any other questions or disputes regarding the program or any reward. Unless we otherwise elect, any dispute regarding these terms and conditions, including validity, existence, binding effect, interpretation, performance, breach, or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Toronto, Ontario, in English, and in accordance with Ontario laws, unless you are a Quebec resident in which case Quebec laws shall apply. In all other respects the arbitration shall be governed by and subject to the Ontario arbitration act. The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute. We will not be taken to have waived any of our rights even if we use points or honour certificates when not required. Points and certificates have no cash, monetary or other value and cannot be converted into any currency. All materials and any notices from us will be sent to your address as in our records; please notify us if your address changes. The program, all rules and terms and conditions are governed by the laws of Ontario (except for Quebec residents, for whom Quebec law applies). If any provision of these terms and conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining terms and conditions.